At Elitewardrobez, operated by Urbanloop Store, we are committed to delivering a seamless and dependable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Urbanloop Store, while “you,” “your,” and “user” refer to customers purchasing from our platform. By shopping with us, you agree to follow the return and refund procedures described below.  

Return Eligibility  

To qualify for a return:  

• Items must be unused, unwashed, and in their original condition  
• All original tags, labels, and packaging must remain intact  
• Products that have been worn, washed, or altered are not eligible for return  
• Return requests must be submitted within 48 hours of delivery via customer support  
• Items not meeting these conditions may be rejected  

How to Initiate a Return  

Submit Your Request:  

• Email your return request along with the Order ID and reason for return to urbanloopstoreinfo@gmail.com 

Provide Evidence:  

• For defective, damaged, or incorrect items, include clear photographs to expedite processing  

Follow Instructions:  

• Once your return is approved, we will provide detailed steps to complete the process  

Note: Returns that do not comply with these guidelines may be declined at our discretion  

Refund Process & Timeline  

• Returned items are inspected to confirm eligibility  
• You will receive notification if your refund is approved or denied  
• Approved refunds are credited to the original payment method within 5–7 business days  
• A confirmation email is sent after the refund is successfully processed  

Partial Refunds  

If a returned product only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.   

Damaged, Defective, or Incorrect Items  

• Return requests for faulty, damaged, or incorrect items must be made within 48 hours of delivery  
• Include clear photos or videos and email them to urbanloopstoreinfo@gmail.com to facilitate faster processing  

Customer Support  

For any questions, guidance, or assistance related to returns or refunds, please contact our customer support team at: urbanloopstoreinfo@gmail.com.